US Airways Gets an F-

19 Jul

I’ve done a lot of traveling in my day, which means I spend a lot of time on airplanes. I’ve flown a bunch of different Airlines and mostly have had great experiences.

The best experience I ever had was with a Bulgarian Airline on a flight from Moscow to Sophia. I got really sick right before boarding the flight and was throwing up the whole time. I was so sick, I could hardly stand. The flight attendants took me to the back made me a little bed and tended to me the entire time. I was so sick, but I felt loved, cared for, and their dedicated customer service meant a lot to me.

Conversely, the worst experience I’ve ever had was with US Airways. Being such an avid traveler, I had special plans for my honeymoon and wanted it to be the most perfect vacation ever. My husband and I flew to Cancun, and a few days into our honeymoon, we both got extremely sick. My poor husband couldn’t keep anything in his body and was extremely dehydrated, and I couldn’t stop throwing up (again). After a few days of this and even trying Mexican medication, it was time to get home to a doctor and get home as quickly as possible.

We called the Customer Service representatives at US Airways and they assured us that all we needed to do was pay $300 now and then send a doctor’s note to them and then they would refund the money. We kept our end of the deal, paid the money, flew on a miserable flight home, and promptly sent in the doctors note to US Airways. We heard nothing for a while. Then, we heard that we weren’t sick enough to get a refund. Then we heard that they had no such policy. Needless to say, we still haven’t seen a refund.

Get your story straight, US Airways!

I love to blog, and I blog about experiences both good and bad. All I know is that travelers should be treated with honesty and respect, especially when prices for flights are astronomical and there is loads of competition in the airline industry.

For my future flights, I will not be flying US Airways, and I hope you don’t ever have to deal with their horrendous customer service either.

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One Response to “US Airways Gets an F-”

  1. thebudgetwanderer July 19, 2012 at 1:02 pm #

    It’s sad that US airways is going backwards in terms of their services and now with this experience of yours, makes me more not to go on them anytime.

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